By purchasing a resume service from Career Coach by BROOK, you agree to the following Terms & Conditions.

Career Coach by BROOK provides professional resume preparation services based on information supplied by the purchaser, including questionnaires, discussions, and any existing documents provided.

This service is limited to resume preparation only and does not include job placement, recruitment representation, interview coordination, or employment guarantees.

Resumes are prepared and reviewed in accordance with BROOK’s professional judgement and interpretation of the information supplied.

Career Coach by BROOK does not guarantee:

• employment outcomes
• job interviews
• salary increases
• promotions
• or any specific career result

Purchasing a resume does not create an employment relationship with BROOK, nor does it guarantee placement through BROOK Recruitment or any third party.

Career Coach by BROOK will endeavour to return completed resumes within 10 business days from receipt of all required information.

Turnaround times are indicative only and may vary depending on complexity and responsiveness. Early delivery is common but not guaranteed.

All resume purchases are final.

Due to the personalised nature of the service:

• no refunds
• no exchanges
• no credits

are offered for change of mind or dissatisfaction with writing style or presentation.

This policy does not exclude or limit any rights you may have under Australian Consumer Law.

Career Coach by BROOK relies on the accuracy and completeness of information provided by the purchaser.

We are not responsible for:

• inaccurate or incomplete information supplied
• omissions requested or approved by the purchaser
• outcomes resulting from how the resume is used

The purchaser is responsible for reviewing and approving the final document.

Resume writing is subjective.

Career Coach by BROOK:

• does not guarantee a specific writing style, format, or tone
• does not guarantee suitability for all recruiters, employers, or industries
• provides resumes based on BROOK’s professional opinion only

Disagreement with style or presentation does not constitute grounds for refund.

Personal information collected in connection with Career Coach by BROOK resume services is used solely for the purpose of delivering those services.

All personal information:

• is treated as confidential
• is used only in connection with the client’s resume
• is not sold or shared for marketing purposes

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

To the maximum extent permitted by law, Career Coach by BROOK is not liable for:

• loss of income
• loss of opportunity
• loss of employment
• indirect or consequential loss

arising from the use of the resume.

All resume content is provided for the purchaser’s personal use only.

Career Coach by BROOK may reuse non-identifiable structures, templates, and formatting approaches for internal and marketing purposes.

By purchasing and/or using Career Coach by BROOK resume services, you confirm that you have read, understood, and accepted these Terms & Conditions.