An opportunity is available for a professional, customer service-driven Concierge to join the on-site team at a premium commercial precinct in Melbourne’s CBD.

This is a highly visible front-of-house role suited to someone who takes pride in presentation, communication and delivering a consistently positive experience for tenants and visitors. You will be a key point of contact within the precinct and play an important role in its day-to-day operation.

About the Role

Reporting to the Head Concierge, you will be part of a small on-site team responsible for delivering a high standard of service in a busy corporate environment.

You will be the first and last point of contact for visitors entering the building, providing clear information, managing access and supporting tenants as required. The role is hands-on and requires a calm, professional approach at all times.

Benefits

• Prime CBD location  in a premium commercial precinct, with easy access to public transport, cafes, restaurants and retail.
• Strong team culture with clear structure and opportunities for long-term growth.
• Discretionary performance bonus, recognising consistency, professionalism and contribution.
• Exclusive local discounts across nearby cafes, bars and restaurants within and around the precinct.

Key Responsibilities

• Delivering prompt, courteous and personalised service to tenants and visitors.
• Managing v isitor access , passes, bookings and deliveries.
• Acting as a central point of information for the precinct.
• Responding to queries or issues in a professional and solutions-focused manner.
• Completing regular lobby walks and maintaining presentation standards.
• Building positive working relationships with tenants , contractors and internal teams.
• Promoting precinct facilities and services.
• Maintaining accurate records and following established procedures.
• Adhering to security, safety and operational requirements.

About You

This role will suit someone with a strong customer service background who understands the expectations of a professional corporate environment.

You will bring:

• Experience in a customer-facing role such as hospitality, front-of-house, premium retail or corporate services.
• Clear and confident communication skills.
• High standards of personal presentation.
• A practical, organised and solutions-focused mindset.
• The ability to work well within a team while taking ownership of your responsibilities.
• A positive attitude and strong work ethic.

Previous concierge experience is helpful but not essential. Training and support will be provided for the right person.

The Environment

You will be based within a professionally managed commercial precinct that values service quality, teamwork and accountability. Clear processes, structure and support are in place to help you succeed in the role.

How to Apply