If you have a consistent track record in customer-facing work, a genuine curiosity to learn new systems and processes, and the initiative to take ownership of a case from start to finish this role is for you!
About the Company
Our client is a well-established global leader in its industry, supplying high-quality commercial products and solutions to businesses across Australia and beyond. With a strong local team and the backing of a large international group, the organisation is known for its design-led approach, sustainability commitments, and genuine investment in its people and culture.
About the Role
Key Responsibilities
- Manage customer enquiries from start to resolution assigning, documenting, following up, and escalating complex issues when needed.
- Perform accurate, timely order entry , maintenance, and enquiry management.
- Monitor orders and inventory positions to maximise service outcomes and reduce handling costs.
- Process purchase orders and transfer orders.
- Maintain daily logistics checklists and keep documentation accurate and up to date.
- Liaise proactively with other teams to resolve customer enquiries.
Skills and Experience
- Consistent work history in customer service, administration, or a contact centre environment
- Strong written and verbal communication with a warm, professional manner
- Highly organised with a proactive approach to competing priorities and deadlines
- Comfortable with Microsoft Office ; experience with Salesforce, Oracle or similar CRM/ERP platforms is a plus
- Someone who takes ownership , asks good questions, and looks for ways to improve
Benefits
- Opportunity for the position to go permanent for the right candidate
- Prime location to public transport and located around some of the best cafes in Melbourne
- A supportive, values-based team culture with genuine care for its people
- Internal recognition programs celebrating people who go above and beyond
- Ongoing training and development to build your systems and industry knowledge
What We’re Looking For
- Minimum 2 years' experience in customer service, sales, or another highly interactive service role.
- Knowledge of Oracle, Salesforce, and Microsoft Suite highly regarded.
- A bachelor's degree is a plus.
- Clear, professional, and confident written and verbal communicator.
- Strong organisational skills with the ability to juggle competing priorities and stay calm under pressure.
- Self-motivated, with a genuine passion for helping people and getting it right the first time.
How to Apply
Click APPLY or email your resume to Matt@brookrecruitment.com.au.
For a confidential discussion, please call Matt on 0481 727 058 .
Seek Summary
Customer Service role at a contemporary, motivated and sustainability-focused organisation. Ideal for someone who is self-motivated and has a customer service attitude.
- Temp to perm Customer Service role in a contemporary organisation.
- Broad training and exposure across customer service, logistics and procurement.
- Join a values-driven, sustainability-focused, global business that values team culture!
If you have a consistent track record in customer-facing work, a genuine curiosity to learn new systems and processes, and the initiative to take ownership of a case from start to finish this role is for you!
About the Company
Our client is a well-established global leader in its industry, supplying high-quality commercial products and solutions to businesses across Australia and beyond. With a strong local team and the backing of a large international group, the organisation is known for its design-led approach, sustainability commitments, and genuine investment in its people and culture.
About the Role
Key Responsibilities
- Manage customer enquiries from start to resolution assigning, documenting, following up, and escalating complex issues when needed.
- Perform accurate, timely order entry , maintenance, and enquiry management.
- Monitor orders and inventory positions to maximise service outcomes and reduce handling costs.
- Process purchase orders and transfer orders.
- Maintain daily logistics checklists and keep documentation accurate and up to date.
- Liaise proactively with other teams to resolve customer enquiries.
Skills and Experience
- Consistent work history in customer service, administration, or a contact centre environment
- Strong written and verbal communication with a warm, professional manner
- Highly organised with a proactive approach to competing priorities and deadlines
- Comfortable with Microsoft Office ; experience with Salesforce, Oracle or similar CRM/ERP platforms is a plus
- Someone who takes ownership , asks good questions, and looks for ways to improve
Benefits
- Opportunity for the position to go permanent for the right candidate
- Prime location to public transport and located around some of the best cafes in Melbourne
- A supportive, values-based team culture with genuine care for its people
- Internal recognition programs celebrating people who go above and beyond
- Ongoing training and development to build your systems and industry knowledge
What We’re Looking For
- Minimum 2 years' experience in customer service, sales, or another highly interactive service role.
- Knowledge of Oracle, Salesforce, and Microsoft Suite highly regarded.
- A bachelor's degree is a plus.
- Clear, professional, and confident written and verbal communicator.
- Strong organisational skills with the ability to juggle competing priorities and stay calm under pressure.
- Self-motivated, with a genuine passion for helping people and getting it right the first time.
How to Apply
Click APPLY or email your resume to Matt@brookrecruitment.com.au.
For a confidential discussion, please call Matt on 0481 727 058 .