Join a supportive, close-knit team where you'll take real ownership of customer relationships and see your work through from start to finish.

This is a temp-to-perm opportunity with a well-established business, offering stability, variety, and a genuinely positive team environment.

About the Company
This is an opportunity to join a globally recognised business with genuine values, known for its strong reputation, quality offering, and commitment to customer experience.

Their Melbourne Customer Experience team is collaborative, down-to-earth, and genuinely supportive, a group that works closely together, communicates openly, and takes pride in what they do.

Benefits

• Temp-to-perm opportunity (trial the role before committing long-term)
• Supportive, close-knit team culture
• Genuine flexibility when needed
• Broad exposure across customer service, logistics, and procurement
• Modern office in an inner-city Melbourne location, with excellent access to public transport
• Opportunity to grow and develop within the role

About the Role
We are seeking a Customer Experience Officer to join a high-performing Customer Experience team, reporting to the Customer Experience Manager.

This is a hands-on, fast-paced role where you will manage customer and business partner enquiries about stock, lead times, and orders from start to resolution using Salesforce. You'll also get exposure to logistics and procurement, supporting the team with logistics, procurement, sales and finance.

Key Responsibilities

• Manage customer enquiries and cases from start to resolution 
• Provide timely updates and clear communication to customers 
• Process orders, track stock, and support order fulfilment 
• Liaise with internal teams to resolve queries efficiently 
• Maintain accurate records and system notes 
• Assist with logistics coordination and general team support 
• Contribute to daily team check-ins and shared workload 

• Minimum 2 years' experience in customer service, sales, or another highly interactive service role
• Confident communicator, comfortable managing a high volume of calls and emails
• Strong organisational skills with the ability to manage competing priorities
• Adaptable and a quick learner across systems and processes
• Sound judgement and a proactive, solutions-focused approach to problem-solving
• A team player who is humble, accountable, and genuinely enjoys helping people
• Basic mathematical skills and comfort working with data and records
• Knowledge of CRM systems (Salesforce) is advantageous, but not essential