Join a supportive, close-knit team where you’ll take real ownership of customer relationships and see your work through from start to finish.

This is a temp-to-perm opportunity with a well-established business, offering stability, growth, and a genuinely positive team environment.

About the Company
This is an opportunity to join a well-established, globally recognised business within the interiors and product space, known for its strong reputation, quality offering, and commitment to customer experience.
Their Melbourne team is collaborative, down-to-earth, and genuinely supportive - a group that works closely together, communicates openly, and takes pride in what they do.

Benefits

• Temp-to-perm opportunity (trial the role before committing long-term) 
• Supportive, close-knit team culture 
• Genuine flexibility when needed 
• Exposure to both customer service and logistics functions 
• Modern office in an inner-city Melbourne location, with excellent access to public transport 
• Opportunity to grow and evolve within the role 

• Manage customer enquiries and cases from start to resolution 
• Provide timely updates and clear communication to customers 
• Process orders, track stock, and support order fulfilment 
• Liaise with internal teams to resolve queries efficiently 
• Maintain accurate records and system notes 
• Assist with logistics coordination and general team support 
• Contribute to daily team check-ins and shared workload 

What We’re Looking For

• Minimum 2 years’ experience in a customer-facing role (retail, hospitality, or corporate) 
• Confident communicator, comfortable on the phone and via email 
• Strong organisational skills with the ability to manage multiple tasks 
• Adaptable and comfortable working across systems and processes 
• A team player with a positive, accountable attitude 
• Someone who is humble, solutions-focused, and genuinely enjoys helping people 
• Experience with CRM systems (e.g. Salesforce) is beneficial, but not essential.