- Work for an incredible global company with an exceptional culture
- Beautiful offices in central location | Right next to public transport
- Career progression and development opportunities within the business
- Effectively process all customer orders and samples in a timely manner.
- Provide excellent customer support over the phone, including detailed follow-up from order processing to delivery.
- Monitor orders and inventory position as needed to maximise service and reduce inventory and inventory handling costs.
- Assist with resolution of questions and issues for all customers, providing suggestions to satisfy customer requirements.
- Represent the company in a positive and professional manner while interacting with key customers.
- Schedule deliveries for national distribution by placing bookings in online courier systems, monitoring and ensuring items have been successfully delivered.
- Process orders daily as per sampling policy for Australia and New Zealand.
- Picking and packing products, coordinating orders with international customer service teams.
- Help with billing of purchase orders from suppliers.
- Coordinate samples replenishment or returns in line with policies and set target levels, as well as ordering and distributing product launch material.
- Help the sampling team in maintaining sample storage area to ensure stock levels are at target level.
- General ad hoc duties as required, i.e. general office housekeeping and administration.
- Customer Service, sales or other highly interactive service experience, ideally in an over the phone customer service position.
- Clear, professional and concise communication skills; written and verbal.
- Experience using Microsoft Office 365 and computer literacy required.
- Must have proficient adaptable computer skills and basic mathematical skills.
- Must be able to bend, reach above one’s head and occasionally lift up to 16 kilos.
- Attention to detail, high levels of organisation and self-motivation required.