A purpose-led organisation operating in the salary packaging and novated leasing space . The business is regulated, service-driven, and known for its strong values, high service standards, and collaborative culture. With continued growth, the organisation is investing in operational leadership to support consistency, compliance, and scale. 

This is a hands-on operational leadership role focused on day-to-day execution. 

Reporting to the CEO, you will  lead the Member Services team  and  support the Finance team from an operational perspective , ensuring service delivery is consistent, accurate, and well-managed. 

You will be closely involved in the operational delivery of salary packaging and novated leasing services, ensuring consistency, compliance, and service quality . 

The role supports workflow improvement, process documentation, and operational uplift, but does not carry the strategic or cross-functional scope of a Head of function. 

This role suits an experienced client membership manager with an operational background  who understands novated leasing, enjoys people leadership, and values strong operational discipline. 

• Lead, coach, and support the Member Services team 
• Provide operational support to the Finance team , ensuring smooth workflows and clear handovers 
• Oversee daily service delivery , escalations, and quality across salary packaging and novated leasing 
• Maintain consistent service standards and operational discipline  
• Support workflow documentation and SOP development 
• Identify inefficiencies and contribute to operational improvements 
• Assist with automation and system improvement initiatives 
• Partner with other teams to support operational alignment 
• Support compliance, accuracy, and risk awareness across operations 

• Demonstrated experience in novated leasing and/or salary packaging 
• 4+ years’ experience in operations, member services, or customer service leadership 
• Proven people leadership capability in service-driven environments  
• Practical operational mindset with a focus on execution and consistency 
• Experience supporting process improvement and documentation 
• Clear communicator with high attention to detail 
• Comfortable working in a regulated environment 

Click APPLY or email your resume to  Lilly@brookrecruitment.com.au. 
For a confidential discussion, please call Lilly on 0481 727 058.