A company that started with a simple idea: to create timeless things from sustainable materials for little people with BIG imaginations (and parents and businesses with great taste). Since 2013, they have been designing and building handcrafted outdoor play spaces for families, schools and businesses across Australia. Sustainability is not a trend for this company. It is the only way to go. They believe in sparking creativity, nurturing connection and building products that tell beautiful stories. 

• A job with heart, creative product, great people, real stories 
• Flexible, hybrid setup 
• Competitive salary plus super and  performance bonus 
• Hands on mentoring from the founder and close team support 
• Upbeat team culture, music always playing  About the Role 

This is a hands on customer success and operations role with lots of moving parts and plenty of room to grow. You will be the joyful engine behind a complex and creative product journey, helping make it smoother, lighter and more fun for everyone involved. As you settle in, you will be encouraged to explore where you thrive, whether that is systems, service, logistics or leadership. This is a role to evolve with.  Key Duties 

• Create raving fans through surprise, delight and great care 
• Own onboarding, delivery coordination and customer communication  
• Spot gaps before they become problems and solve them simply  
• Liaise across teams to keep projects joyful and on track 
• Gather glowing reviews , feedback and shareable customer stories 

• Experience in customer success and events coordination 
• Systems confident. Shopify, HubSpot and Asana
• Excellent communicator with a love of people and process 
• Calm, proactive and hyper organised under pressure 
• You probably win every memory game and colour code your life 
• Eager to grow your career and happy to put in the miles  Culture 

A company that loves what they do and does it with heart. They are joyful, creative and real. Think values led, always evolving, and caring deeply about doing the little things properly, while sharing good music and celebrating wins. If you are self-led, resilient and do not mind the messy middle, you will thrive here. We are interviewing as we go and would love to welcome someone soon, so do not wait to apply. 

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Email any inquiries to  lilly@brookrecruitment.com.au.  
Or for a confidential chat, contact Lilly on 0481 727 058  

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