Sales & Customer Service Coordinator

Sales & Customer Service Coordinator

Sales & Customer Service Coordinator

Contract Type:

Permanent

Location:

Contact Name:

Lilly Hungerford Morgan

Contact Email:

Lilly@brookrecruitment.com.au

Contact Phone:

04 13886239

Date Published:

11-Jul-2025
About the Company 
An award-winning Australian brand known for its handcrafted, design-led products with sustainability at the heart. Serving a national clientele across family, education, and commercial sectors, this business has built a reputation for excellence, creativity, and purpose-driven growth. The team is small, highly collaborative, and united by a shared commitment to quality, in product, process, and experience. 

The Role 
This is a rare opportunity to take ownership of the customer journey within a high-touch, high-standard environment. As Customer Coordinator you’ll act as a bridge between customers, production, and delivery teams, ensuring every interaction is smooth and on-brand. With a strong eye for detail, polished communication, and natural poise, you’ll become a trusted face of the business, both behind the scenes and directly with clients. 

This role is ideal for someone confident working with premium products, who holds themselves to a high standard and thrives in a fast-paced, hands-on setting. 

Key Responsibilities 
  • Conduct customer onboarding and manage all client communications with professionalism and care 
  • Design the customer journey, organically transforming happy clients into brand ambassadors 
  • Track project progress and liaise with internal teams to ensure timely and accurate delivery 
  • Coordinate delivery logistics, including schedules, checklists, and interstate travel bookings when required 
  • Resolve issues proactively and calmly, before they escalate 
  • Lead post-delivery follow-ups, gather feedback and reviews, and support loyalty-building initiatives 
  • Monitor satisfaction trends and contribute to process improvements and retention strategies 
  • Present confidently as a brand ambassador, in person, on the phone, and via email 
About You 
  • Minimum 5+ years’ experience in customer success, project coordination or operations 
  • Strong communicator with exceptional presentation, polished, warm, and articulate 
  • Comfortable operating in high-standard environments and working with premium products 
  • Organised, agile, and able to manage multiple moving parts without missing detail 
  • Systems capable, familiar with systems like Asana, Shopify, and HubSpot or similar 
  • Naturally proactive with a mindset of ownership, responsibility, and pride in delivery 
The Offer 
  • $75,000 + super + performance bonus 
  • Three days on site, one in Fitzroy, and one from home 
  • Join a growing brand where your contribution is valued and visible 
  • Work closely with founder in a supportive, purpose-led team 
Culture & Environment 
You’ll be joining a passionate, design-conscious team that values initiative, attention to detail, and clear communication. This is a creative and operationally disciplined workplace, one where everyone takes pride in their work, respects the customer, and works collaboratively to deliver beautiful outcomes.

If you’re polished, people-savvy and thrive when trusted to own your role, this opportunity is for you. 

How to Apply  

Click APPLY
Email any inquiries to  lilly@brookrecruitment.com.au.  
Or for a confidential chat, contact Lilly on 0481 727 058  

Join BROOK Recruitment on LinkedIn for more exciting marketing and sales roles. 

APPLY NOW

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